Schneider Automation Interbus Fiber Optic CommunicationsAdapter Informacje Techniczne Pobierz pdf (Strona 30)

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Always Free Tech Support

At HMS, technical support for standard products is FREE of charge and available from all HMS oces

and distributors around the world. HMS has CIP specialized development engineers, global technical

support teams, and CIP-trained sales, all dedicated to increasing your automaon performance,

raising producvity, decreasing product downme and reducing your costs and eorts.

Rockwell Automation Knowledge Base Program

In addion to HMS online technical support, HMS’s products can also be found via Rockwell’s

own Knowledge Base Support Program. For more informaon visit:

hps://rockwellautomaon.custhelp.com/

The rst line of support

The HMS Academy is an umbrella for all HMS training and

e-learning acvies. Through our Academy trainings, videos

and other materials, you can learn more about industrial

communicaon and get a beer insight into HMS products

and soluons.

Webinars

Spend an hour with an industrial communicaon specialist to

learn how to connect dierent eldbus, industrial Ethernet and

wireless networks. HMS webinars are held free of charge via

Webex in various languages and at dierent locaons and me-

zones.

How-to application notes

Step-by-step instrucons on how to carry out specic

acons using the dierent Anybus products.

How-to videos

Screen recordings of how to congure Anybus and Netbiter

gateways. Follow these to get up and running

in a few minutes.

Hands-on training

Get hands-on training on HMS products and technologies.

The trainings are run at an HMS oce or at your locaon

if you prefer!

Stay connected!

We regularly send out informaon specic

to an HMS product line via both e-mail and social media.

latest HMS product developments, industry news,

case studies, ps and tricks and much more.

HMS provides a 3-year product guarantee

on all Anybus and Netbiter gateways

Tech support

contacts

Go in to our support secon on

www.anybus.com and use our

web-based “Request support”

feature. If you want to speak

personally to a support specialist

please use the numbers below.

HMS - China

Tel : +86 (0)10 8532 3023

HMS - France

Tel: +33 (0)368 368 033

HMS - Germany

Tel: +49 721 989777-301

HMS - India

Tel: +91 20 40111201

HMS - Italy

Tel : +39 039 59662 27

HMS - Japan

Tel: +81 (0)45 478 5340

HMS - Sweden (HQ) and HMS - UK

Tel : +46 (0)35 17 29 20

HMS - United States

Tel: +1 312 829 0601

HMS Technical support

Technical services

Technical services from HMS help projects move forward smoothly and successfully,

from idea to fully implemented and deployed soluon.

Startup Assistance

“Startup Assistance” is one of our Applicaon services

aimed at speeding up the process of geng started

with our products. It means that an expert assists you

during the set-up, conguraon and validaon of your

HMS product. This can either be done through a Live

Virtual Session over the Internet or through a meeng

at HMS or customer premises. This applies to the

Netbiter and Anybus Gateway product ranges.

Field trial Assistance

“Field trial Assistance” is one of our Applicaon Services

oering technical guidance during a eld trial at site.

It means that an expert assists to guide during the

installaon and test of your HMS product in a real

test applicaon. This applies for the Netbiter and

Anybus Gateways product ranges.

Product trainings

We oer three methods of training (listed below) that apply to the Netbiter

and Anybus Gateway product ranges.

Classroom training

We oer our customers a combinaon of theorecal and hands-on product

sessions with real-world examples. The aendants learn how to set up, congure

and use the soluon, always supervised by a product expert.

Live Virtual Class

Online instructor-led trainings delivered via Web conferencing and audio. Just like

a tradional classroom course plus live interacons like chat and desktop sharing.

Training on demand

These self-study online courses include webinar recordings or high quality video of both theory and visualizaon of hands-on labs, providing you

with greater exibility to learn at your own pace.

HMS Technical support

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